Clinical Nurse Liaison

Healthmap Solutions - New York, NY

Job Title: Clinical Nurse Liaison

Position:

Job Type:

Pay: $105,000 - $143,000

Shift:

Work Type:

Location

Address:

City: New York

State: NY

ZIP Code:

Job Responsibilities

Act as a liaison between Healthmap, provider practices and Healthmap members to ensure positive engagement and performance with our program(s)
Develop new provider/partner business relationships that serve as means to better Healthmap provider and member engagement and manage assigned caseload
Identify opportunities to improve health outcomes for Healthmap Solutions members based on provider specific data
Incorporate education and communication on Best Practice sharing, process improvement in provider workflows, Kidney Health Management interventions and HEDIS/STAR measures for identified areas of provider low performance
Identify opportunities to educate provider offices on topics related to Chronic Kidney Disease, End Stage Renal Disease, Renal Replacement Therapies, etc.
Partner with physicians/physician staff to identify Healthmap Solutions members that would benefit from Care Navigation support, conduct outreach, and engage members in program
Educate Healthmap members on kidney health, related co-morbid conditions, and renal replacement therapy
Serve as Healthmap member advocate, utilize community resources and programs, and serve as liaison between the member, the member’s support network, treating physician, and ancillary providers to assist members in meeting individualized goals
Accountable for individual and departmental metrics and key performance indicators as identified by the organization
Ensure timely and successful delivery of reports to internal and external stakeholders
Maintain thorough documentation of all provider meetings/interactions and member interactions for consistency and coordination and in compliance with National Committee for Quality Assurance (NCQA) standards
Ensure Healthmap policies and procedures are followed and complies with HIPAA privacy laws and all other federal, state, and local regulations
Perform other related duties as assigned

Required Skills

Core Skills

Excellent verbal, written and presentation skills
Interpersonal skills to develop and maintain strong internal and external relationships
Ability to multitask, prioritize, and create solutions in a fast-paced environment
Demonstrated leadership skills and ability to create and maintain a positive work environment
Strong critical thinking and analytical skills
Ability to foster strong employee engagement among the team
Proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint

Preferred Skills

Bilingual - Spanish, Creole, and/or Mandarin
Heavy Travel, greater than 50%, across your assigned region

Requirements

Experience: 3+ years of progressive experience in healthcare services, clinical operations, quality, or care management

Education: Bachelor's degree required

License & Certification:

Active, unrestricted RN license required
Basic Life Support (BLS) certification required
Advanced Cardiovascular Life Support (ACLS) certification (based on role)

Schedule:

Regular travel within assigned region

COVID-19 Requirements: Proof of immunizations (e.g., COVID-19)

Benefits

Competitive Paid Time Off
Medical
Dental
Vision
Short Term/Long Term Disability
401K with match
Other voluntary benefits as elected

Supplemental Pay

Not specified

Special Notes

Must reside in one of the assigned states
Must comply with organization policies for health screening and immunizations, including but not limited to: Current Tuberculosis (TB) test or current chest X-ray.